Terms Of Service

Terms of Service

Last Updated: 1st of June , 2025

Welcome to Veleza, your go-to destination for fashionable and affordable apparel. By accessing or using our website, placing an order, or interacting with any part of the store, you agree to the following Terms of Service. Please read them carefully.

1. General Information

Veleza is an online fashion and apparel store offering clothing and accessories for global customers. These Terms apply to all users of the site, including browsers, customers, and merchants.

2. Orders & Payments

All prices are listed in [your currency – e.g., LKR, USD], inclusive of applicable taxes (unless otherwise stated).
We accept payments via [list payment methods, e.g., PayHere, Visa, MasterCard, etc.].
Orders will be confirmed via email after successful payment.

3. Shipping & Delivery

We offer worldwide shipping.
Delivery timelines vary by location and product availability.
Veleza is not responsible for delays caused by customs, courier services, or unforeseen circumstances.
Customers are responsible for providing accurate shipping information.

4. Returns & Exchanges

You may return eligible items within 7 days of delivery.
Items must be unused, unwashed, and with original tags.
We do not accept returns on sale items, undergarments, or custom orders.
Return shipping costs are the customer’s responsibility unless the product is damaged or incorrect.

Please visit our Return Policy page for full details.

5. Product Availability & Accuracy

We strive to display product colors and details as accurately as possible.
Availability is subject to change, and we reserve the right to modify or discontinue products at any time without notice.

6. Privacy & Data Protection

Your privacy matters to us. We collect customer data only for order processing and communication. We do not share or sell your information to third parties.
Read our full Privacy Policy for more information.

7. Account Security

You are responsible for maintaining the confidentiality of your account and password. Veleza is not liable for any unauthorized access resulting from your negligence.

8. User Conduct

You agree not to use the site for any unlawful purpose or violate any laws in your jurisdiction. Harassment, fraud, or misuse of our content/services may result in legal action.

9. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Continued use of the site after changes constitutes acceptance of those changes.